Terms of Service
Terms and Conditions
(a) General Services: CPR® will attempt to diagnose your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution in store or through our mail-in repair service.
(b) Your Responsibility: You understand and agree that prior to contacting or allowing CPR® to perform diagnostic repair or other services on your computer, phone, gaming system or other electronic device, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives or phone cards. You acknowledge and agree that CPR® shall not be responsible under any circumstance for any loss or corruption of data and/or software.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: CPR® RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY CPR®.
(b) FORCE MAJEURE: If CPR®’s ability to render services is impaired by you or circumstances beyond the control of CPR®, CPR® may choose not to provide or to discontinue services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that CPR®’s total liability for damages related to its services is limited to the total amount you pay for the repair, and you release CPR® from liability for any indirect, incidental, special, or consequential damages. CPR® IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR EQUIPMENT OR OTHER PRODUCT.
If you are not satisfied with remote services received from CPR®, please call 1-877-CPR-DOC1 for resolution. We warrant our repairs for 90 days following the date you received service. If there is a problem with the service provided by CPR® and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.